Excellent professional customer service supporting a well designed product solution
One of my recent clients required an electronic locking system with remote access, monitoring, keypad entry and a standard physical key solution. Based on so many favorable reviews I decided to give Smonet a try. I was quite impressed with the packaging, detailed pictorial instructions, and mounting hardware provided. After installing the Smart Lock in place of an old mechanical deadbolt, I had a number of questions while I waited for the gateway to arrive. I reached out to the manufacturer through their contact us link. Within 24 hours one of their tech support agents, Helen, reached out to me through WhatsApp. She introduced herself and offer to answer any of my questions. From our text exchange she took the time to walk me through the process of establishing a passcode, and explain various options. Awaiting the gateway and additional ecards I asked how one links them up to the Smart Lock. Helen took the time to demonstrate each function by creating a short video of her walking through it on her own smartphone and then sending it to me through WhatsApp. The printed instructions are very good but the short videos with live demonstration were extremely helpful. I have now successfully incorporated the gateway so they customer can monitor each entry remotely. Also programmed five e-cards for the staff each under their respective names. The app is well designed and easy to follow. And the Smart Lock confirms each successful addition with voice response. I am thoroughly impressed with the product design and it’s many features to the point that I will install a complete Y1 system in my own house so I can be more proficient on it with future clients. I am most impressed with the timely, courteous, and extensive customer support I have received from Helen overseas. To me, timely customer tactical support is most important with product quality, design, and cost a close second. I will highly recommend this product line to all my current and future clients. John Lorens

Good enough after a year that I am ordering another!
I was so pleased with the first lock that I installed a year-and-a-half ago that I bought another one. This is a follow-up from my first lock review (see below).DOCUMENTED PERFORMANCEAfter more than a year, I can say that the first unit has performed flawlessly. And I am still on the first set of batteries I installed! I only use the lock about once a day, but the result indicates there is no incidental power drain taking place.EASE OF INSTALLATIONThe instructions are a bit sketchy, but having installed one before the actual process itself is super-easy. I strongly advise that you watch one of the many videos on this installation if you are not familiar with such things. Replacing an existing, compatible lock does not take a special skillset, but re-reading the instructions four times will slow you down.TOOLS/PROCEDURESUnlike most companies, they give you plenty of extra screws and parts. You even get a half-decent screw-driver. Obviously if you are installing this in a blank door, you will need tools to cut all of the various holes. If you are replacing an existing lock, you will likely need to drill one hole. A quality drill bit is included! All the holes are easily lined up with an included template.COMPLAINTSI suspect that 95% of the complaints that the lock did not work properly after installing are due to failure to identify the door as being either right or left handed, and setting the controls accordingly (see comment below).I haven’t gotten into any programming other than setting up passcodes. I can, however, see that the programming directions are quite confusing. This is a complaint others have voiced. Again, I would defer to videos or explanations on various websites. It’s a lock, and supported by many installers.=============FIRST LOCK REVIEWThis lock has performed flawlessly, on the same batteries I might add, for 15 months. Never fails to open with the keypad, or with BlueTooth. The BlueTooth works better than advertised–at least 50 yards away. This unit is installed under a small porch roof, with minimal exposure to weather other than in a heavy blow.Simple to install. Direct replacement for standard deadbolt setup. MAKE SURE YOU PERFORM BOTH STEPS TO SET IT UP FOR EITHER RIGHT OR LEFT HAND DOOR! 1) Move internal switch to proper position. 2) Turn knob to the orientation they specify BEFORE you start installing.This is an attractive and well-built unit. I expect the mechanical parts to function for my lifetime. The life of the electronics are anyone’s guess. However, with the quality I see built into the mechanics, I doubt they would skimp on the electronics. After having done much research on this unit, I am extremely pleased with the result.

Between our kids frequently misplacing their keys and family coming in from out of town, my wife and I are constantly walking up and down our stairs to unlock the front door. It’s become irritating, especially when we’re already relaxing comfortably on our couch. So, we decided to upgrade to a smart lock to give our family and guests more options for getting into the house, even without a physical key.A lot of research went into getting a smart lock. Whatever we went with needed to be easy to install and program, as well as provide a variety of options for entry, including physical keys. Most brands, including Weiser and Schlage, had interesting options, but they were all missing some key feature. When we stumbled onto Smonet, we weren’t sure about it because we’d never heard of the brand. But it was close to $100 CAD and had some decent reviews. Since we could return the lock if it didn’t meet our needs, we ordered the Smonet Smart Deadbolt to give it a try.We were not disappointed.I had this deadbolt installed within 30 minutes. It would have taken far less time, but the holes in our front door weren’t properly cut decades ago. I had to modify the door to accommodate a modern lock (would have been the same issue regardless of what brand we went with). I popped in four batteries, opened the Next Lock app, and started programming FOBs, passcodes, and fingerprints without an issue. I got some extra keys copied for the people in my home who like to have a physical key as a backup, but everyone has been using their passcodes or fingerprints to get in since the lock was installed.To be honest, the fingerprint scanner is ultra sensitive. If your finger is dirty or sweaty, you’re not likely to get a good reading. Myself, I’ve been happy with the keypad and entering my code.A bonus feature is the auto-lock. I am well-known for getting distracted and accidentally leaving the deadbolt unlocked. The auto-lock feature allows you to set the time the deadbolt will automatically lock, so you never have to worry about keeping your family protected.The app is pretty decent. Easy to navigate, shows me the battery life, allows me to unlock and then lock the door from wherever I am in the house. Very versatile little unit. There are so many other features we don’t use, like Apple Watch, Alexa, and Google Home, but could if we wanted to.Lastly, the physical key can be copied using a Schlage SC1 key-blank. Don’t go to Home Depot, Rona, or any other general hardware store as they have no clue how to cut these keys. Go directly to a reputable locksmith and tell them to use an SC1. I made multiple copies successfully.If you’re in the market for a smart lock for your home, we’d highly recommend the Smonet Smart Deadbolt. I kind of wish we had more doors in the house. I’d get another one in a heartbeat.

I purchased the Smart Deadbolt, SMONET Fingerprint Electronic Deadbolt Door Lock with Keypad in January 2023, and I have been extremely satisfied with its performance. The lock offers a range of convenient features, including keyless entry, app control, and eKey sharing, making it perfect for modern living. The fingerprint recognition and keypad work flawlessly, providing both security and ease of use.However, after about 11 months, I noticed that the batteries started draining unusually fast. I reached out to customer service (thank you Winter) to report the issue. Their response was prompt and professional. After a few attempts to resolve the issue with battery replacements, they generously offered to send me a new lock. The new lock was shipped out on Thursday and arrived on Saturday morning, demonstrating their commitment to quick and efficient service.I am very pleased with both the replacement lock and the excellent customer service I received. The new lock works perfectly, just like the original one did before the battery issue. This experience has reinforced my confidence in the SMONET brand and their products.I highly recommend the Smart Deadbolt to anyone looking for a reliable and secure smart lock. The product’s functionality, coupled with the outstanding customer service, makes it a worthwhile investment. I am happy with my purchase and will continue to use and recommend SMONET products.

Absolute trash, won’t even lock just makes sound then says it’s locked!