SofaBaton X1S Universal Remote with Hub, Universal Remote Control with One Touch Activities, Customize SofaBaton APP, Compatible with 60 Devices, Compatible with Alexa Google Assistant, Raise to Wake

Better than Harmony Elite and excellent customer service.
A lot of people wondered if this would be the replacement for the no longer available Harmony Elite and I would say no, it’s much better than the Harmony in my opinion. It’s easier to setup with your devices, it doesn’t have that annoying vibration like the Harmony, and the battery last a lot longer on a charge. I have two Harmony Elites that I don’t use, the X1S just makes more sense to me.Setup is easy, you just pair the remote to the hub and start inputting your devices. Right now it’s limited on the WiFi devices it can control but it also has Bluetooth and IR. You can setup short or long press on any of the physical buttons to have different controls on the same button. Just with the basic setup is very versatile but it can also learn commands from the native remote of your device.Customer service is excellent, I tend to get frustrated setting up new devices and start sending emails with questions before I really take the time to study it and figure it out. They have been very patient with me and always helped, never just telling me to read the instructions, they always give an easy to understand explanation of how to get it setup the way I want.The scroll wheel failed on mine a few months after the warranty ended. They requested I send a short video demonstrating the problem and shortly after I sent the video, they shipped out a brand new remote free of charge. It was already out of warranty and they replaced it free anyway, to me that’s excellent service!Having limited time due to an upcoming business trip, I didn’t think I would get the replacement setup before I left but it turns out, all I had to do was press and hold the off and back button for about 10 seconds and it paired to my original hub. All the device and activity information is in the hub! What I thought I wouldn’t have time for took just 10 seconds!Overall, I’m really impressed with both the device and the support, they are planning to release a new product in the not too distant future and I’m looking forward to trying it out.

Works as advertised, but setup may take some tweaking
I had to replace an old Harmony hub, and there are not too many options with a hub like this that can sit in an enclosed equipment cabinet. Thought I would give the X1S a try.The good:Remote is nice overall. Good size, ergonomics, just enough keys so it is not confusing to operate. Each key is easily mapped to a command in the app, and like the Harmony products it supports short and long press. Setup is fairly easy, and the equipment database seems large. My system just has a Sony receiver, an Apple TV a Tivo and Samsung TV. Startup / shutdown seem quicker than the Harmony and more consistent. I have had this remote for about 3 weeks now and so far so good. Battery life is excellent on the remote, and I much prefer a rechargeable remove versus one that takes AA or a coin cell.The not as good. I would not say anything about this remote system is bad, but there are some things to note that might make setup take a bit longer. Not all of the remote commands on the devices I selected worked. For example, my Sony STR DH790 power commands did not work. All of the other once I needed did. Fortunately learning commands is easy with the X1S, so I added power on / off commands that worked. The X1S allows you to ‘repair’ commands by learning but I added two extra commands. Also with my TiVo and Apple TV the infrared commands on the navigation button (up, left, right, down, select) seemed a bit more sluggish than the original remotes. With the TiVo I repaired the track pad commands which seemed to improve things. On the Apple TV I selected Bluetooth remote instead of infrared and it made a world of difference. To do this you will need to pair the Sofabaton with the Apple TV, but the software app guides you through this.Overall I would recommend this remote. It is definitely worth the roughly $200 I spent in my opinion. Just note that it takes a little bit of effort to get everything just right. I give it four starts – it it did not require setup tweaking it would certainly be a 5.